Staying safe on Rentbaby

Whether you rent a friend or offer your time as a Darling, staying safe on Rentbaby is a mix of what the app does and what you do. Bookings are platonic, payment waits in escrow until the meetup is done, and you can report or block anyone in the app. Rentbaby does not vouch for any user, so your own habits matter: meet in a busy public place, keep everything in the app and tell a friend where you are.

What Rentbaby does

Rentbaby connects clients with Darlings for platonic company: meals, outings, events, games and video calls. Sexual services, solicitation and anything unlawful are not allowed, and the team suspends or closes accounts that break those rules.

Every account is confirmed with a one-time code sent to a phone or email, or with a Google, Facebook or TikTok sign-in. Everyone is 18 or over, and the Rentbaby team reviews each Darling's application before their profile appears. Rentbaby does not check identity documents.

Payment stays inside the app. You pay in credits, and the credits are held in escrow until the booking is done. When you meet, the Darling shows a QR code in the app for you to scan, which records that the meetup has started.

After each booking, clients can leave a rating and a review. Reviews have to be honest, and the team can remove harassment or hate speech.

Before you book

Read the whole profile: the services the Darling offers, when they are free and what earlier clients wrote. Pick someone whose services match your plan.

Then agree the plan in the chat: where, when, how long and what you will do. Keeping these details in the app gives support something to look at if there is a dispute later.

For a first meetup, choose a busy public place, such as a hawker centre, a mall or a museum. Daytime plans are easier for a first meeting than late ones.

On the day

• Tell a friend where you are going, who you are meeting and when you expect to be back.
• Make your own way there and back.
• Arrive on time. A client who has not turned up 15 minutes after the start, while the Darling is there, can be marked as a no-show, which means no refund.
• Scan the Darling's QR code when you meet.
• Keep to the plan you agreed. If it changes in a way you are not comfortable with, you can leave.
• Keep your home address, bank details and one-time passwords to yourself.

If something goes wrong

If anything feels wrong, leave first. Then block and report the person in the app, and tell Rentbaby support through the contact page.

You can report someone from your chat with them or from their profile. A report needs a reason, and you can add details. The Rentbaby team reviews it, and the person you report is not told who reported them.

Blocking stops direct messages and new booking requests between you. A booking or dispute that is already open carries on through support, and past messages are kept for support and safety.

If a Darling does not show up, report it from the booking in the app within 24 hours of the start time. Once the team confirms the no-show, you get a full refund to your wallet.

If you need to cancel after paying, ask for a refund before the session starts. How much comes back depends on how soon you ask after paying, and the app shows the amount before you send the request. The refund and cancellation policy has the full schedule. Support may ask for an explanation or a photo to review a refund or a dispute.

Support answers on weekdays during office hours. In an emergency, call the police on 999, or send an SMS to 70999 if it is not safe to talk.

Payments and scams

Pay only in the app, in credits. A Darling has no reason to ask you to pay them another way, and money sent outside the app is outside the escrow and the refund rules.

Never share a one-time password or your login details with anyone, including someone who says they are from Rentbaby. If someone pushes you towards investments, loans or a link to install an app, stop replying and report them. If you are unsure, call the 24-hour ScamShield Helpline on 1799.

For Darlings

You decide what you offer and who you meet. You can decline any request, and you choose your own services, rates and schedule.

The same habits keep you safe: meet first in a busy public place, keep the chat and the payment in the app, and tell a friend where you are going. You can hide your profile from public browsing whenever you want a break. With Exclusive Mode, only premium subscribers and clients with a booking in progress can see it.

If a client behaves badly, leave, then block and report them. Reports are reviewed by the team, and the client is not told who reported them.

To see how booking works from start to finish, read how Rentbaby works. When you are ready, browse Darlings on the For You page, or sign up and apply on Be a Darling.

Questions

Is it safe to rent a friend?

It can be, with the right habits. On Rentbaby, bookings are platonic, payment is held in escrow until the meetup is done, and you can report or block anyone. Meet in a busy public place, keep everything in the app and tell a friend where you are.

Does Rentbaby check identity documents?

No. Every account is confirmed with a one-time code or a Google, Facebook or TikTok sign-in, and the team reviews each Darling's application before their profile appears. Rentbaby does not collect or check identity documents.

What happens when I report someone?

The Rentbaby team reviews the report and can suspend or close the account if it broke the rules. The person you report is not told who reported them.

What if a Darling does not show up?

Report it from the booking in the app within 24 hours of the start time. Once the team confirms the no-show, you get a full refund to your wallet.

Is anything other than platonic company allowed?

No. Rentbaby is for company, conversation and activities. Sexual services, solicitation and anything unlawful are not allowed, and accounts that break those rules are suspended or closed.